Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
During busy periods, order processing may take slightly longer. We appreciate your patience.
Shipping Times
Estimated delivery times vary depending on your location.
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United States / Canada: 7–15 business days
Please note that shipping times are estimates and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location. In some cases, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 1–3 days for tracking information to update.
Delays
Shipping delays may occur due to factors outside our control, including:
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customs processing
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carrier delays
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holidays or peak seasons
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incorrect shipping information
We appreciate your understanding if delays occur.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once the carrier confirms delivery. If you believe your package is missing, please contact the shipping carrier directly.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
Include your order number and photos of the item so we can review the issue.
Contact
If you have any questions about shipping, please contact us at:
By placing an order, you agree to the shipping times and terms listed in this policy.